How to Use Instagram for Your Business

Businesses have been moving to Instagram in droves. Instagram has even started tailoring its platform to businesses to make things easier for them.

So what can your business do to make Instagram a useful tool? Our franchise PR team can help!

1. Balance your fun images with professional images. Tell a story of your business through your images. Have the professional ones to show your business is productive and on top of its game. Blend those images with the fun images of your business. When you show those fun images, it gives clients or customers more confidence in your business, believe it or not. It shows you're not fake and it shows that you have personality. Clients and customers love to see a business with personality and is not robotic.

2. Build a following. To get more followers on Instagram, connect with your customers and clients on their professional or personal accounts. Connect your Instagram account with your company's Twitter and Facebook accounts, share your posts to those sites (cross-promotion).

Another task to do that will garner followers is using relevant, popular hashtags. Both parts of that are important. Relevant. Popular. You can use a popular hashtag about cats in your photo about your business that sells sporting goods but it won't help. You can also use a very relevant hashtag but if there are only 10 posts using it, it won't do much either.

A third task is to follow people and engage with their posts. Like them. Comment on them (appropriately). This can really help your business since not many businesses actually engage with photos, they just post their own.

3. Use videos. Now that Instagram allows videos, they are a wonderful way to create and curate content for your followers. They show more than just a static moment. They feature voices, laughter, information, and whatever your business can fit into the 15 seconds.

4. Embed the Instagram videos to your site and blog. Everybody loves seeing videos on blogs and websites, they drive traffic and engagement. You can embed them so they are flawlessly intwined. When people share your blogs and visit your site, they will be seeing those videos, sharing them, and extending your Instagram's reach.

5. Follow your followers. When someone gives your corporate Instagram a follow, follow them back. It easily builds positive franchise PR for your business and shows your followers that you like them and not just for their sales. It is surprising how many businesses do not follow their followers back, which would show your business is different, that it cares.

6. Don't post too much. But post. The speed of posting pictures on Instagram is laid back. You can go a couple days between posts and still be fine. If you have a business that creates video and image worthy posts that won't be redundant and boring with frequent posts, then post every day. Gauge your followers. Gauge the engagement and excitement of your posts. For example, a company like Nike has engaging enough content to post every day; not because they're a global company but because they cover so many sports and are highly relevant to many people.

7. Use filters and effects. Don't be afraid to use the filters on Instagram or, if you are so skilled, Photoshop. Our Chicago PR agency can help with using Photoshop for your business! Create unique images and make your pictures incredible. If you create branded images, even better.

8. Host contests on Instagram. Use a specific hashtag for participants to add to their images so they can be submitted to your contest. Have a prize that is worth winning.

9. Showcase employees. Talk about your employees to show your followers who they deal with when then engage with your business! This is another way to show the personality of your business. Employee of the month? Employee who won an office contest? Whatever you want. Make it relevant & appropriate.

10. Build a visual experience for your followers. Make your profile exciting to follow. Whether the photos and videos are "Wow!" or you can have interesting posts and are connected to engaging stories, make your profile exciting.

Instagram is a great place to build your social media following. If your business is not on Instagram, then you are missing out. Contact All Points PR, a Chicago PR agency, about your business's social media strategy!

Build Your Business with Listening

When you are in business, you have to be a good listener. Now that the digital age is upon us, you also have to be into "social listening". In business, you have to be a master at listening. Listening is essential to every activity we do in life, both online and offline.

Use Link Listening to Build Community
One common techniques of social listening is to "link listen" on the wonderful tool of Twitter. What is link listening? Well, is is listening for tweets that have a link for a specific site. Many franchise PR agencies that use this technique to build community, create leads, and communicate.

To link listen, simply type in the URL for a site in to the search bar on Twitter and you'll get every tweet that features that link.

Using Social Listening to Build Buyer Identities
When you link listen, you are able to discover many types of buyer and engagement identities. When you search for a link, such as your own site's, you can find the different kinds of people who use your link for varying reasons.

Our Chicago PR agency can find some great database PR pros by searching for www.allpointspr.com on Twitter.

When you discover who is in the varying personas, you can craft a plan of action and engage with them to build better community.

Does your business want better brand awareness and engagement with its audience? Then email All Points PR - a Chicago Franchise PR agency. 

Quick Advice for PR Students

As a franchise PR student, it is great and important for you to read. Read and study journalists and PR professionals and learn what styles are out there, which ones are successful and which ones are not so successful. That is one piece of advice for students looking to join a franchise PR agency after college.

The whole point of this is to become as great of a PR professional as you can be. Of course, to be great in PR after college, that is not the only thing that is worthy advice for a student of PR. Here are several other things to know.

The college life (fun): 

• Be involved in groups, clubs, & associations. groups and associations will be great for helping to supplement your classroom learning with experience. Things like PR clubs, the school newspaper, be part of the school's radio station, or even the PRSSA (Public Relations Student Student Society of America). It helps with putting classroom knowledge into practice and it looks good on a résumé. 
• Play sports. This is not only just to have fun but it also helps you learn how to function as part of a team. Discipline, teamwork, being competitive, and mental toughness. 
• Meet & greet people. Make friends and establish connections with current professionals and people that will be good connections in the future. This will also teach you a helpful aspect for the professional world. In the franchise public relations world, you will be meeting people all the time. 

College life (learning):

• Learn. Actually pay attention in class and take assignments and projects seriously. You're paying big bucks for that degree, don't throw it away or scrape by. If you go to a smaller university where you can actually get to know the professors, do so. 
• Get at least one internship. If your school doesn't require an internship before you graduate, get one anyway. It looks good on a résumé and it can lead to opportunities, such as landing that first job; even if your first job is not with the place you intern at, you might have a connection at the agency you intern with that knows somebody. 
• Write. Have a journal, a blog, writing for the school newspaper, etc. Something that allows you to hone your writing skills; if that something can be added to your clip file, even better, which leads us to the next point… 
• Build a profile. All those assignments that were mock press releases, brochures, pitches, press conferences, other writing samples. 
• Get in public speaking. If you can find a public speaking class, great. Otherwise, find a club or the speech team. 
• Know social media. Social media is a big part of business these days so learn to love it and use it. 

Enjoy those big years of your life and let them lay a great foundation for your career. At the same time, make some memories and have fun. Email All Points PR with any questions! 

PR Lessons from Winter Storm Juno

The Northeastern United States, especially areas like Boston, have been hit hard by the winter storm known as Juno. The storm was predicted to be of epic proportions and for many areas, it was (although it was a little lackluster in other areas). The storm halted public transportation, forced people to stay indoors, work and schools were closed, some people even found significant others for the storm. It altered lives for a couple days.

As a Chicago franchise PR agency, we tend to look for learning experiences in anything, even something like Juno. There are three things that we've learned from this storm and how it affected the people of the Northeast United States.

1. Be prepared. Anyone who is successful in franchise PR or marketing is someone who believes in being prepared. In order to do well in a long blizzard, you have to be proactive; this means going out and getting enough food for a day or two (if you can't leave the house), backup power sources, etc. The city has to know how to remove the snow, what to do with traffic/pedestrians (curfews?), and emergency responses. When it comes to PR, it behooves you to be prepared and prepared as much as you can be. 
2. Be proactive. Doing things before people realize they have to be done is a great example of being proactive. This sort of ties into being prepared but it takes a more actionable and confident approach (since being prepared can be a result of being
   reactive). In Boston and NYC, the mayors shut down the roads and public transit and required people to be in their homes by 11 PM, this is being proactive. 
3. Use the moment to your advantage. Of course, this is to be done tastefully and not to exploit anyone or thing. You have to assess the situation to get a good handle if it is appropriate to capitalize on the situation for your brand; if there is a natural disaster that kills hundreds or thousands, then don't. This can result in a PR crisis. 

Be safe, everyone who lives in the Northeast! 

Does your business need a way to get ahead and be noticed? Then contact All Points PR-- we are a Chicago PR agency. 

Shaking It Off and 3 other PR Lessons to Learn from Taylor Swift

Taylor Swift is constantly in the media, usually for good reasons. Within the last couple weeks, she has been all over magazines, talk shows, etc. discussing and promoting her latest album, 1989.

This past week, she faced off with popular music streaming site, Spotify. Spotify fired shots at T-Swift about taking her sweet time getting the new album on Spotify; in response to this jab, Taylor removed all of her music from the site.

Taylor certainly is not afraid to defend herself and be who she is. It is definitely admirable. Here are 3 things to learn from Taylor Swift that we can apply to franchise PR. 

Shake it off. The hit single from 1989 has taught us something special. You have to shake it off. You have to be you and do what you know is best for your company and your consumers. There will be those out there that disagree but the reality is that you can't and won't s
atisfy everyone. You also have to acknowledge what people are saying about your business so you can deal with it in the best way possible.

Know who your audience is. Taylor is known for her songs about heartbreak and you know what? They are always hits! Why? Because T-Swifts primary audience is between 13-26 and that is a prime age range for people to go through breakups & heartache. They can relate to her songs with words they could not come up with but Taylor did. Granted, not every person in her audience has had the fortune of dating a heartthrob celebrity but you take what you can.

Have a theme. With each album, Taylor has a theme that carries through each song, video, and image. With 1989, she has images look like Polaroids with handwritten messages. It gives a certain tweak to the messages that she sings about. When it comes to your business, have themes for franchise public relations campaigns, ad campaigns, social media, etc. Themes give a certain cohesiveness that is not achievable via random efforts.

Show your audience they are loved and appreciated. Taylor obviously cannot respond to each tweet and comment on Instagram but she does respond when she can. When Taylor is able to respond, you can see her responses are genuine and meant for that person, not like it is generated by some auto-responder. When it comes to your business, do things that show consumers that they are fully-known and fully-appreciated. It will definitely get you some PR results.

Whether you are a Taylor Swift fan or not, you can't deny her ability to be who she is and succeed at being an entertainer.

Does your business need promotional success like Taylor? Then chat with All Points PR and see how we can get you to be known!

PR Tips: Doing Public Relations in Real-Time

Did you know that athletes, firemen/policemen, pilots, stock traders, and franchise public relations professionals all have something in common? It might be hard to figure out…unless you read the title. That's right, they all have to act in real-time!

Until the last few years, when social media in business really took off, public relations was not a profession that would be included in the list where every second counts a franchise PR professional, you have to respond to breaking news within 24 hours.
nd reactions to be made instantly. When you look back at the days when the newspaper was the prime source of news for people, decisions and reactions had to be made prior to the deadline; today, as a

The concept of real-time communications is amazing. We are able to engage with our audiences instantly, without delay; part of this is accomplished via social media. We scroll through our newsfeeds and networks to understand what is going on in the world and hear/see what people are saying. This really helps with "newsjacking"-- being able to put your own spin on a breaking story to get attention from the media and generate interest and business.

News no longer takes hours or even days to break, it can take a mere minute, maybe two. Response to these stories requires great speed and agility. This is just one of many reasons why public relations in 2014 is much different than public relations of the past.

Does your business need a franchise PR agency that is able to react in real-time? Do you need a PR agency that is able to recognize a good opportunity for you the moment they see it? Then contact All Points PR, we are a Chicago PR agency. 

What George Washington Taught Us About PR

George Washington was the 1st President of the United States, as we know; however, as a man of the battle field and politics, he gained quite a bit of wisdom. Now, he didn't actually teach us things about franchise public relations but he did have quotes that are very applicable for PR.

1. "To be prepared for war is one of the most effective means of preserving peace." The idea of being ready for war is not only applicable for a nation and a military but also is great for business. Every business will have some sort of crisis, some are big & make the news, while others are never heard of. Regardless, every business will have one and therefore, it is wise to be ready for it, whatever the crisis may be. Having a crisis communications plan in place is essential for a business; if you do not have one, the time you need one will be too late. 
2. "It is better to be alone than in bad company." Being the 1st POTUS ever, George Washington had the huge task of defining the role of the office; this meant that he had a large reason to be careful in public. People were likely excited about what the President was doing at all times because he was the first. He understood that the people you keep around you will be a direct representation of the person you are. Brands in today's world recognize this too, especially when they look at their social media presence. 
3. "Truth will ultimately prevail where there is [sic] pains to bring it to light."One of the roles of franchise PR is to protect the image of a company or person. Images and reputations can be damaged by false accusations from other companies or individuals (defamation, libel, slander, etc). This can tie into a crisis communications plan as well. 
4. "Discipline is the soul of an army. It makes small numbers formidable; procures success to the weak, and esteem to all." When in the PR world, being disciplined is key; this does not necessarily mean being dull and legalistic, it means being focused and not compromising on what you believe to be true. It can be easy to fall to "shady" behaviors, especially if they are lucrative, such as bribes and such. Also, PR requires good creativity and persuasion, one must be disciplined to succeed at these. 

Look around, there are PR lessons everywhere, at least our Chicago PR agency thinks so. If your business is looking for a PR agency to help it grow and protect it, then contact All Points PR. 

5 Tips For How to Deal With Media as a Business

When you have a start-up company, you don't have much time for things like PR and dealing with the media. This means that when there is a complaint or something else to be resolved and the media knocks on your door, you're on your own and don't know what to do.

One of the worst things to do is say, "No comment" since this is often interpreted as a confession that you're guilty; however, you don't want to give anything away. This is a great reason to hire a franchise PR agency, however, if you insist on defending yourself, then here are five tips to help you.

1. Remain composed & factual- Don't try to be the funny man here, be professional about it. Humor can help relax tension, if you do it wrong, then it backfires. They are there to make some news so if your joke fails, then that's fuel for the fire. Don't make things up or manipulate facts and be calm while you do it. A reporter will fact check and find out when you lie and they can tell when you're nervous. Even if you have to fake confidence, that is a big help in crisis communications. 
2. What you say will be published. Don't say anything that you don't want to be published and (probably) used against you. When it comes to talking off the record, some reporters do not oblige by that rule and will publish anything you say (remember, these are not legally binding terms and there'd be no proof it was said, anyway). Any information you spill to them, they are legally allowed to publish in the story. Consult with a franchise PR firm to get tips about what to say. 
3. It's likely you're being recorded. Some states require that both parties have knowledge of the recording but up to 33 of the states do not require that; this means that only one person has to know. Often times, that one person is the reporter. 
4. Get information. If there is something going on, then you need to remember to ask questions and get information as well. If the reporter comes to you, then you'll want to have information in your back pocket as well. You can also request a day or two to respond to all the questions you were asked so you can give great responses. 
5. Squash the news. A good job of franchise public relations is to deal with the problem so well that the problem is gone, not just covered up. Sometimes this means giving something away; if you sell furniture and someone has a complaint about a chair, would it be the worst thing to give them a free chair to replace the other one? This would kill the complaint and squash any story for the reporter. 

Now, the best solution would be to hire a franchise PR firm, especially a Chicago PR agency but if you must defend yourself, then at least be equipped. If you have any questions or would like to talk to us about services, then contact All Points PR. 

6 Public Relations Myths

Just like many things in this world, franchise public relations is subject to many myths. There are lots of myths about public relations but we have chosen six to discuss.

1. Any publicity is good publicity. You have likely heard this one before. This is one of the oldest myths about public relations there is and it is very wrong. Just because your name is out there in the world for people to see does not mean it is a good thing. If your name is out there and it's because you're involved in some scandal, then your reputation will not improve; you will have a negative connotation to your name. Some celebrities believe in this and is why they do crazy publicity stunts like sham marriages or go on binges.
2. PR is only about press releases and press conferences. While these two facets of public relations are big and powerful, they are not all that a franchise PR agency will do. They are not even the right tool for the job sometimes. A press conference is a tool that should be held off for the big jobs and press releases should not be pushed out every single time there's a hint of news. Be creative and use other tools, social media is a good one. 
3. Publicity is easy to get and doesn't cost a thing. Public relations has a lot of competition involved in it; just about every company out there is trying to get noticed by the media in some way. Now, PR is cheaper than advertising because PR is earned and not bought, however, it still costs a company money to hire a franchise PR firm and it is hard work for the firm to get the company noticed. 
4. Only the bad need publicity. Good companies get it naturally. While yes, it does occasionally happen naturally for a company that has a great product or service, every company can benefit from having PR in their efforts. A bad company uses PR to catch up, a good company uses PR to get ahead. 
5. PR is only full of ex-reporters. While many people in PR are indeed former reporters, there are other people in it too. Many PR professionals have only worked in PR; yes, many did get degrees in journalism. There are also people with marketing experience in PR too. 
6. Public relations is full of people who spin words, create slogans, and force propaganda. The world of PR is supposed to be full of ethics; certain franchise PR agencies indeed hold to the ethical codes of PRSA and know where to draw the line. A company that uses sleazy tactics to get publicity is not an agency you want to deal with. 

Have any more myths to add in? Submit them in the comments! We can help you sort those out too. 

5 Ways to Know a Career in PR is Not For You

My franchise PR agency has been around for some time now and we have been able to hire some really talented PR practitioners; however, we have also seen our fair share of people who came through the doors only to realize that they were not cut out for the franchise public relations business. How can you know if you are cut out for PR? Here are 5 ways to tell:

1. You don't take criticism well. In any industry, you have to be able to take criticism, especially constructive criticism. When you are crushed by the fact someone did not like your work, even if they told you nicely, then you do not take criticism well. If you can't take criticism well, then working in franchise PR will not be a pleasant experience for you. Critical feedback is common to see, hear, give, and receive in the PR industry, you have to have somewhat thick skin. 
2. You think it's a 9-5 job. Well, in terms of hours, sometimes it is; what I mean here is that if you go home after work and then do not think about PR, you don't read up on things happening, etc. then maybe you are not passionate about the PR world. You have to passionate about public relations in order to really succeed in it. When you finish a project, there is always something else to do for that client, there is always a "what's next?"Go and comment on another post or send another tweet! Your job is never done. 
3. You don't get excited about news. If you don't read the news throughout the day and get excited about what is happening, especially in your (or a client's) industry, then this goes back to not be passionate. 
4. You are not enthusiastic/energetic. This is not about not having passion, it is actually about not having enthusiasm or energy… about anything. If you find you are always tired and have a slow pulse at all times, then PR is not the place for you. It's not like people who succeed in PR are crazy energetic and never sleep, like they're perpetually perky, but you need to have energy! Don't worry, we get tired too. 
5. You are bad at communication. You can't write well, you can't speak (publicly or sales), etc. You have to have good writing skills and be able to speak in front of people, especially when it comes to making sales pitch. 

If you are interested in a career in PR, then do your research and study up! If you have any questions, contact All Points PR. 

How to Create an Elevator Speech

In case you are unfamiliar with an elevator speech, it is a verbal pitch about your company or a client's that will hopefully encourage other people to want to learn more about it.

No matter the circumstance, whether you are out at a conference or you are just out and about, you should have an elevator speech about a particular topic, company, or person. When you are promoting yourself, your company, or a client, you need that elevator speech to answer questions like, "What is your/their company about?" "What can you tell me about yourself/them?" etc. You need to get people interested in the topic of your elevator speech, you need to make it short (around 30 seconds) and you need to make it compelling.

Why is it called an "elevator speech"? Well, it's supposed to be something you can tell someone when standing in an elevator and be able to say in the time it takes to ride an elevator. In that short amount of time, you have to make a big impression. As someone in franchise public relations, I have to deliver these all the time.

So how do you make one of these guys a good one?

1. Make people care. People want to know, "What can the company do for me?" The answer to this question is going to really make or break whether or not the person cares to carry the conversation past the elevator speech. Explain the benefits of your company or your client's company and personalize it. 
2. Make it easy to join the club. Feel free to drop some big names that you company or your client's company has worked for/with, even if they are competitors with the person you are pitching too (this could actually work to your benefit). 
3. Make them want to hear more. The pitch is supposed to be nice and short so do not try to stuff it with detail, put enough in there to peak their ear but not so much that they have to double back. A few good details, your credibility, and what the company can do for the person. 
4. End with a call to action. What are you willing to do for the person, to win over a client or customer? What is your end goal? Etc. 
5. Be yourself. Be professional but do not act like a stiff board, have a smile and be comfortable. No one is likely to buy a pitch from someone who is rigid and awkward. Be comfortable with your pitch and say it nicely. 
6. Get feedback. Tell it to people who can give you feedback like coworkers, friends, family, etc. Just don't test it out on the people you are trying to win over. 

If you have any questions about elevator pitches, then contact All Points PR - a Chicago PR agency. 

How To Get Your Press Release Noticed

As a public relations practitioner at a Chicago PR agency, I have learned a few things about how to get a press release noticed; after all, Chicago has plenty of PR agencies and so just having a press release will not get you noticed by the media, you have to make it worth their time.

Pitch a story that is relevant. 
You want to pitch a story to journalists that is on topic with what is going on in the world or a certain industry. Make sure to give people a reason why your story is something that people will care about and how it will help them, this stands out.

Make the info easy to find. 
A journalist will love when you have a press release that contains the important and relevant information at the top, not at the bottom. There is a trend in the industry that has some PRPs putting bullet points in their releases, some journalists find this attractive while others do not.

It helps to put the contact information at the top of the release as well and paired with a couple sentences giving a summary of what the release is about, this is similar to a budget line. You are sure to get your release tossed by a journalist if they have to dig through your release just to figure out who you are, that is a no-no. In order to succeed at a franchise PR agency, you have to succeed at this.

Make sure, above all things, you list the Ws! Who, what, where, when, why, and how in the release. Now, not all the points will be important enough to be in the first paragraph but list them all in the release somewhere, according to importance.

Do a full subject field and headline. 
Make your subject line something creative and catchy but do not make it over-the-top or cheesy; if you try to oversell in the subject line, this will not get your release noticed. You have to have a valid subject line, do not make it misleading or you will only frustrate the recipient. Give the person a reason to care and to continue reading.

Think like the audience. 
Whoever you send the release to, you will want to think like their audience. This will help you get the attention of the recipient. If you are in franchise PR, you will realize that thinking like the audience will get you great results.

If you have any questions, then contact All Points PR - a franchise public relations agency.